Your Trusted Service Partner

At Brooks, customer success is our top priority. That’s why we are your trusted service partner, bringing global resources and unparalleled expertise to optimize the value and performance of your Brooks products. Pathway, our comprehensive suite of services solutions, is designed to enhance your productivity while delivering exceptional return on investment.

The Brooks Services Promise: To ensure our products run at peak performance to help you meet your productivity goals.  

How does Brooks deliver on our services promise? Certified service engineers, local to your factory and backed by a global technical network, enable fast issue resolution. Global repair programs, delivering 2,500+ reliable, factory-certified repairs and refurbishments annually, ensure performance to original specifications. Virtual and hands-on product certification training, available worldwide, improves troubleshooting during self-service for rapid return to production. And our proven upgrade solutions, leveraging more than 40 years of Brooks engineering design and field expertise, extend product lifespan and improve cost of ownership.

Pathway service programs can be customized to suit your specific needs — from on-call technical expertise, robot repair, or training to full on-site support with expert maintenance and upgrades to extend tool life and improve performance.